The most common reason for an order to be cancelled is that the balance stated does not match up with the balance that was verified on the card. Additionally, the gift card number or pin may have been entered incorrectly. No problem! Simply resubmit the order with the corrected information, and we will get your order confirmed as soon as possible.

Another reason for a cancelled order is failing to pass our security verification procedures that are set in place to protect against fraud. If you believe this has happened in error, please contact us and we can help fix the order right away.